operations & change management
How can I realize the operational promises of new technologies without falling behind?
How will my organization successfully adopt a major system overhaul?
What strategies can help me navigate organizational change seamlessly?
UrbanSense’s Operational & Change Management service builds internal capacity to successfully launch and sustain innovation. We focus on empowering people—through training, leadership alignment, and communication strategies—to confidently adopt and scale new systems and practices.
OUR APPROACH
Operations & Change Management for complex projects
Once recommendations are adopted and product outcomes are defined and underway, UrbanSense works with clients to plan for and manage change within an organization.
Our approach ensures individuals, teams, and executives are supported in making the right moves for communications, team structure and ongoing professional support, and, ultimately - that outcomes are achieved.
Deliver operational readiness insight reports outlining goals, challenges, opportunities, and needs.
Assessment
Perform user segmentation, perform gap analysis and define needs and communications assets.
Segmentation
Conduct pulse checks and communications and training plans and KPI program.
Planning
Stand up resource centers, facilitate team trainings, execute on communications and pulse checks.
Implementation
Measure against established KPI program and re-evaluate ongoing needs.
Measurement
OUR WORK
client success stories
Michigan Central Strategic Plan
Westchester Contracting Reform
ERP Modernization
WHY IT MATTERS
Why Change Management Is the Key to Turning Strategy Into Lasting Impact
Adopting new strategies or technologies is only half the battle—success hinges on how change is managed. Resistance, confusion, or lack of alignment can stall progress and erode morale.
20%
of staff members resist implementation initiatives.
Organizational Synergies, 2025
27%
Only 27% of employees agreed their leadership is trained to lead teams through change.
Changing Point, Definitive Organisational Change Management Statistics, 2025
80%
of leaders feel their company is good at crafting strategy but only 44% feel they are good at implementation.
Bridges Business Consultancy, 20 Years of Strategy Implementation Research, 2020
HOW IT HELPS
Benefits of operations & Change Management
Improve operational efficiency with streamlined workflows and optimized resource allocation.
Minimize disruption during organizational transitions with tailored change management strategies.
Improve adoption through customized trainings and communication plans.
Foster team alignment by establishing clear roles, responsibilities, and communication channels.
discover more of Our Services
Project Management
Efficient management and implementation of projects from ideation to execution, ensuring on-time, on-budget delivery.
Product Development & Piloting
Collaboration on vendor selection, prototyping, and deployment of modern building and operational systems and public realm technologies.
Strategic Planning
Achievement of your organizational goals with tailored, actionable strategic plans.
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